Frequently Asked Questions

Q: How does this whole thing work?

A: It's simple. For our love letter videos, a producer will come to your home and conduct an in-person interview about your loved one(s). Interviews take about 1-2 hours, with additional time for setup/breakdown. You will then upload some of your favorite photos and home movies, and we will edit them all together into a personalized video set to music. Videos take anywhere from 2-4 weeks to create once the materials have been received. Special occasion videos are planned on an individual basis. 

Q: What kinds of questions will you ask during the interview?

A: Each interview is customized to your family and what is most important to you. A short pre-interview will be conducted ahead of time to go over general topics and any areas of special significance you would like to include. This is your video and we want to make it unforgettable! 

Q: How do I upload my home movies        and photos?                 

A: A Dropbox folder will be created for you to add some of your photos and home movies to include in your video. Only a portion of those provided will be used in the final video, but we will do our best to incorporate your favorites.

Q: Are Hello LO videos just for kids?

A: Absolutely not! We can create "video love letters" for any person you would like to honor. Our videos would be the perfect gift for an engagement, anniversary, birthday, or even to play at a wedding reception. Special videos can also be made for non-profits, schools, or other businesses who want to highlight a personal aspect of what they do.*

*Special pricing may occur

Q: What is included in my order?

A: Every Hello LO Video order includes:

  • An in-person interview (1 individual or 2 jointly)

  • A "short-film" edited with our interview, your home movies/photos, all set to music. 

  • (1) DVD copy of the short-film and full, unedited video.

  • (1) Full-length digital file of the video piece posted to a media sharing site with rights.

Visit our "Video Packages" page for general pricing and more information.  

Q: What areas do you serve?

A: Hello LO Videos are currently available for the greater Chicagoland area only. 

Q: What payment do you accept?

A: We accept cash, check or all major credit cards.